Order Cancellation Policy

Last Updated: October 14, 2026

At Savrenelvaerye, we understand that you may need to change or cancel an order after placing it. This Order Cancellation Policy explains when you may request a cancellation, how to submit your request, how we review cancellation requests, and how refunds are processed.

This policy applies to orders placed through savrenelvaerye.com for delivery within the United States. Please review the information below carefully before submitting a cancellation request.

1. Cancellation Eligibility

Orders Not Yet Shipped

You may request to cancel an order that has not yet been shipped. Cancellation approval depends on the order's actual fulfillment status when we receive and review your request.

If your cancellation request is approved, we will cancel the eligible order and arrange a full refund of the amount paid for that order, including any shipping charges paid for the canceled order.

Please contact us as soon as possible after placing your order. Submitting your request early may give us a better opportunity to review it before shipment.

Please note that an order may already be undergoing fulfillment even if it has not yet shipped. Beginning order processing does not necessarily mean that an order has been shipped, and we will review the actual order status when evaluating your request.

Orders Already Shipped

Once an order has shipped, we generally cannot cancel it directly. If your order has already been shipped, we recommend that you wait for delivery and then refer to our Returns & Refunds Policy to determine whether you qualify for a return and refund.

If your order has already shipped but has not yet been delivered, please contact us to discuss the order's status and the available options. We will explain the applicable procedures based on the circumstances.

Nothing in this policy is intended to limit any rights or remedies you may have under applicable law.

2. How to Request a Cancellation

To request an order cancellation, please contact our customer service team using either of the following methods:

Email: service@savrenelvaerye.com

Phone: +1 (361) 372-6084

We recommend submitting your request by email whenever possible. Email provides a written record of your request and helps us verify your order details accurately.

Please include the following information in your cancellation request:

  • Order Number: The order number associated with the purchase.

  • Payment Confirmation or Proof of Payment: Your payment confirmation or other payment information reasonably needed to verify the transaction.

  • Cancellation Request: A clear statement that you wish to cancel your order.

  • Additional Information: Any other information reasonably necessary to identify or verify the order, if requested.

For your security, please do not send your full payment card number, security code, password, or other unnecessary sensitive financial information by email or phone.

Please submit your request as soon as possible after placing your order. A cancellation request is not considered approved simply because it has been sent or received. We must first verify the order details and determine whether the order is still eligible for cancellation.

3. Cancellation Review and Confirmation

After receiving your request, our customer service team will review the order information and check the order's current fulfillment and shipping status.

We will process eligible cancellation requests for orders that have not yet shipped as soon as reasonably possible. If an order has already shipped, we will explain why it generally cannot be canceled directly and guide you to the applicable return and refund procedures.

We will notify you of the outcome of your request once our review is complete.

Please understand the difference between the following stages:

  • Request Received: We have received your cancellation request, but it has not necessarily been approved.

  • Cancellation Approved: We have confirmed that the order qualifies for cancellation and have approved the request.

  • Refund Initiated: We have started processing the refund associated with the approved cancellation.

  • Refund Posted: The refunded funds have been credited to your original payment account by the relevant payment provider or financial institution.

We cannot guarantee that every request will be approved, particularly if the order has already shipped. We will assess each request based on the actual order status and applicable requirements.

4. Refund Processing

If your cancellation request for an eligible order that has not yet shipped is approved, we will arrange a full refund of the amount paid for that order.

Refunds will be issued to the original payment method used for the purchase and returned to the original payment account, where supported by the payment provider.

We will initiate the refund as soon as reasonably possible after cancellation approval. However, the time required for the funds to appear in your account depends on the processing procedures of your bank, card issuer, payment service provider, or other relevant financial institution.

Please note that initiating a refund does not mean the funds will appear in your account immediately. If you do not see the refund after a reasonable period, we recommend checking with your payment provider or contacting us for assistance.

We will not apply a cancellation fee to an approved cancellation of an eligible order that has not yet shipped.

5. Orders That Have Already Shipped

If your order has already shipped, it generally cannot be canceled directly under this policy. Instead, you may be able to request a return and refund after delivery in accordance with our Returns & Refunds Policy.

For eligible products, you must generally submit your return request within 40 days of receiving the item. Return eligibility, the condition of the product, return shipping arrangements, and refund processing will be handled according to that policy.

If your order arrives damaged, you receive an incorrect item, or another issue arises during fulfillment or delivery, please contact us with your order number and a description of the issue. Photographs or other relevant information may help us assess the situation.

We will review these cases under our Returns & Refunds Policy and applicable law. This cancellation policy does not prevent you from seeking any remedy available to you under applicable law.

6. Relationship Between Cancellation and Returns

This Order Cancellation Policy covers requests to cancel orders before shipment. Our Returns & Refunds Policy governs eligible returns and refunds for products that have already been delivered, as well as applicable return procedures for other circumstances.

The main distinctions are:

  • Before Shipment: You may request cancellation. If approved, the eligible order will receive a full refund of the amount paid.

  • After Shipment: Direct cancellation is generally unavailable. You should refer to our Returns & Refunds Policy for the applicable options.

  • After Delivery: Eligible return requests must generally be submitted within 40 days of receipt and are subject to the terms of our Returns & Refunds Policy.

  • Damaged or Incorrect Items: Please contact us so we can review the issue under the applicable policy and legal requirements.

If there is any conflict between this policy and rights that cannot be waived under applicable law, those legal rights will continue to apply.

7. Contact Us

If you have questions about an order, need to request a cancellation, or would like assistance checking your order status, please contact us using the information below.

Website: savrenelvaerye.com

Email: service@savrenelvaerye.com

Phone: +1 (361) 372-6084

Address: 103 County Road 349, Mathis TX 78368, United States

Shipping Area: United States

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM

We recommend submitting cancellation requests by email so that your request and order details can be documented. You may also call us during customer service hours to ask questions about your order status or the cancellation process.

Thank you for shopping with us. We appreciate your understanding and will do our best to assist you with your order in a clear and timely manner.