Returns & Refunds Policy

Last Updated: October 14, 2026

At Savrenelvaerye, we want you to feel confident when shopping for restaurant furniture, bar furniture, and office furniture. If you need to return an item, request a refund, or cancel an order, please review the policy below for information about eligibility, return shipping, and refund processing.

This policy applies to orders placed through savrenelvaerye.com and delivered within the United States. Nothing in this policy limits any rights or remedies available to you under applicable law.

1. Return Eligibility and Return Window

You may generally request a return within 40 days of receiving your order.

To help us process your request, returned items should meet the following conditions:

  • Condition: Items should be in reasonably good condition, with no damage beyond what is reasonably necessary to inspect and evaluate them.

  • Accessories and components: Include all accessories, hardware, assembly components, manuals, and other items originally supplied with the product, where applicable.

  • Original packaging: Please retain and use the original packaging when reasonably available and suitable for shipping. If the original packaging is unavailable or damaged, contact us for guidance on safe return packaging.

  • Proof of purchase: Provide your order number or other reasonable information that allows us to identify your purchase.

You may reasonably inspect an item to determine its condition, features, and suitability. Such reasonable inspection will not automatically disqualify an item from return eligibility.

Items that have been intentionally damaged, substantially altered, returned with missing essential components, or otherwise do not meet the applicable return conditions may be ineligible for a refund or may qualify only for a partial refund, where permitted by law. We will review the circumstances before making a decision.

If you receive an item that is damaged, defective, damaged during shipping, or different from the item you ordered, please contact us as soon as reasonably possible. Include photographs of the item, its packaging, and any visible damage or discrepancies when available. We will review the issue and explain the appropriate resolution.

If a return request is submitted after the 40-day return window, it may not qualify under our standard return policy. However, this time limit does not restrict any rights or remedies that apply under applicable law, including rights relating to defective, misrepresented, or incorrectly delivered products.

2. Order Cancellations

Orders That Have Not Shipped

If your order has not yet shipped, you may contact us to request cancellation. Once we confirm that the order can be canceled, we will cancel it and initiate a full refund of the amount paid for that order.

Please contact us as soon as possible because order processing may begin shortly after an order is placed. A cancellation request is not confirmed until we notify you that it has been accepted.

Orders That Have Already Shipped

Once an order has shipped, we generally cannot cancel it directly because it may already be in transit. If you no longer want the item, you may request a return within 40 days of receipt, subject to the conditions in this policy and applicable law.

If the order arrives damaged, defective, or incorrect, contact us so we can review the issue and determine an appropriate resolution.

Nothing in this section limits your statutory cancellation, refund, or other consumer rights where applicable.

3. Refund Eligibility

Refund eligibility depends on the reason for the request, the condition of the item, the order status, and any applicable legal requirements.

Returns for Personal Reasons

If you request a return because you changed your mind, selected the wrong item, no longer need the product, or have another personal reason unrelated to a product defect or our fulfillment, the return may be approved if it meets the applicable return conditions.

For approved personal-reason returns, you may be responsible for the original shipping charges, return shipping costs, or other reasonable charges that were clearly disclosed to you in advance and are permitted by law. We will not impose duplicate charges or deduct fees that lack a reasonable basis or were not properly disclosed.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, is defective, is damaged during shipping, or does not match your order, we will review the issue and work with you toward an appropriate resolution.

Depending on the circumstances and applicable law, the resolution may include:

  • A full refund;

  • A partial refund, if appropriate and agreed upon where required;

  • A return with the applicable return shipping costs covered by us; or

  • Another legally appropriate remedy.

For approved returns arising from product quality issues, shipping damage, or fulfillment errors, we will cover reasonable return shipping costs and will not charge a return handling fee.

You may be asked to provide photographs or other reasonable documentation to help us assess the issue. Please contact us before shipping an affected item back so we can provide the appropriate instructions.

Partial Refunds

A partial refund may be considered when appropriate to the circumstances, such as when an item has a limited issue that does not warrant a full refund and a partial refund is an appropriate resolution. We will explain the proposed resolution before proceeding when your agreement is required.

We will not use this policy to deny a full refund or another remedy required by applicable law.

4. How to Request a Return or Refund

Please follow the steps below to help us process your request efficiently.

Step 1: Submit Your Request

Email us at service@savrenelvaerye.com, preferably within 40 days of receiving your order.

Please include:

  • Your order number;

  • The reason for your return, refund, or cancellation request;

  • A description of the item's condition; and

  • Relevant photographs or supporting information, if applicable, especially for damaged, defective, or incorrect items.

Please do not send a return shipment before receiving our return instructions.

Step 2: Application Review

We will review your request based on the order status, reason for the request, condition of the item, supporting information, and applicable return requirements.

We will then notify you of the outcome and explain the next steps. If additional information is reasonably necessary, we may ask you to provide it.

Approval is subject to the applicable return conditions and legal requirements. We will not deny a remedy that you are legally entitled to receive.

Step 3: Return the Item

If your request is approved and a return is required, we will provide return instructions and an electronic return shipping label.

You will need to download and print the label, attach it securely to the return package, and ship the item according to the instructions provided. Please package the item appropriately to reduce the risk of additional damage during transit.

If tracking information is available, please retain it for your records and provide it to us if requested.

Step 4: Item Inspection and Refund Processing

Once we receive the returned item, we will conduct any necessary inspection to verify its condition and eligibility for a refund.

For approved returns that qualify for a refund, we will generally initiate the refund within 1–5 business days after receiving and verifying the returned item.

If we identify an issue that may affect refund eligibility, we will review the circumstances and communicate the outcome to you, subject to applicable law.

5. Return Shipping and Return Labels

For approved returns that require shipment, we will provide an electronic return shipping label.

You are responsible for downloading and printing the return label. Please follow the return instructions provided with the label and attach it securely to the package before shipping.

Return shipping costs depend on the reason for the return.

Returns Due to Our Error or a Product Issue

For approved returns involving defective products, shipping damage, or incorrect items, we will cover reasonable return shipping costs. No return handling fee will be charged for these returns.

Please contact us before shipping the item so we can review the issue and provide the appropriate return label and instructions.

Returns for Personal Reasons

For approved returns due to personal reasons, you may be responsible for:

  • Original shipping charges, where applicable and properly disclosed;

  • Return shipping costs; and

  • Other reasonable, previously disclosed charges, where permitted by law.

Any applicable costs will be communicated as clearly as reasonably possible before the return proceeds. We will not charge the same cost twice or impose undisclosed or unsupported fees.

If you have questions about return shipping arrangements or costs, please email us before sending the item back.

6. Refund Processing and Timing

Refund Method

Approved refunds will be issued to the original payment method used for the purchase. We generally cannot redirect a refund to a different payment method.

Returns

For eligible returns, we will generally initiate the refund within 1–5 business days after the returned item has been received and verified.

Canceled Orders

For an unshipped order that has been approved for cancellation, we will initiate a full refund after confirming the cancellation.

When Will the Money Arrive?

Initiating a refund does not mean that the funds will appear in your account immediately.

After we initiate the refund, the time required for the funds to appear depends on your bank, card issuer, payment service provider, or other financial institution. These processing times are outside our direct control.

If your refund has been initiated but has not appeared in your account, please allow reasonable time for your payment provider to process it. You may also contact your bank or payment provider for further information.

If you believe a refund has been delayed or processed incorrectly, please contact us at service@savrenelvaerye.com so we can review the transaction.

7. Exchanges

We currently do not offer direct exchanges.

If you would like a different size, style, color, or product, you may request a return and refund for your original item if it qualifies under this policy. Once your refund has been completed, you can place a new order for the item you prefer.

For damaged, defective, or incorrect items, please contact us before placing a new order so we can review your situation and determine the appropriate resolution.

This exchange policy does not limit any rights or remedies available to you under applicable law.

8. Important Notes

  • Please contact us before returning any item so we can provide the correct return instructions.

  • Keep your order confirmation, return shipping information, and any relevant communications until your request has been resolved.

  • Refunds and returns are reviewed individually based on the circumstances and applicable requirements.

  • Any provision of this policy that conflicts with applicable law will be applied only to the extent legally permitted. Nothing in this policy waives or restricts non-waivable consumer rights.

9. Contact Us

If you have questions about returns, refunds, order cancellations, or return shipping, please contact us using the information below.

Website: savrenelvaerye.com

Email: service@savrenelvaerye.com

Phone: +1 (361) 372-6084

Mailing Address:
103 County Road 349
Mathis, TX 78368
United States

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM

We appreciate your business and will do our best to help resolve your return or refund request clearly and fairly, in accordance with this policy and applicable law.