Shipping policy

Last Updated: October 14, 2026

Thank you for shopping at savrenelvaerye.com. We aim to make the delivery process for your restaurant furniture, bar furniture, and office furniture as clear and convenient as possible.

This Shipping Policy explains our shipping destinations, shipping rates, order processing times, estimated transit times, tracking procedures, and how we handle shipping-related issues. Please review this policy before placing your order.

1. Shipping Destinations

We currently offer shipping throughout the United States.

Delivery availability depends on the shipping address and the services available through our shipping carriers. Certain remote locations or addresses with specific delivery restrictions may not be serviceable.

Please provide a complete and accurate shipping address at checkout. Available delivery options and applicable shipping charges will be displayed during checkout based on the order and destination.

We do not represent that delivery is available to every address without restriction. If we are unable to fulfill an order to the address provided, we will contact you to discuss the available options.

2. Shipping Rates

Our standard shipping rates are based on the order amount, as follows:

  • Orders below $81.70: A standard shipping fee of $6.30 applies.

  • Orders of $81.70 or more: Standard shipping is free.

The $81.70 threshold is inclusive, which means an order totaling exactly $81.70 qualifies for free standard shipping.

The applicable shipping fee will be displayed at checkout before you complete your purchase. Any calculation details that depend on discounts, taxes, or other order adjustments will be reflected in the amount shown at checkout.

We do not add separate weight-based, dimensional, regional, or product-category shipping surcharges under this standard shipping rate policy.

3. Order Processing Time

Our standard order processing time is 1–5 business days.

Processing time is the period needed to review an order, prepare it for fulfillment, and complete the necessary steps before shipment. It is separate from the time a carrier takes to transport the package to your delivery address.

Processing time does not guarantee that every order will ship on the same day it is placed.

Once your order has shipped, the estimated transit time described in the next section begins. The total time from placing an order to receiving it therefore includes both processing time and transit time.

Business days do not include Saturdays, Sundays, or applicable holidays when our order processing operations are not conducted.

4. Order Cut-Off Time

Our order processing cut-off time is 6:00 PM local time.

The following rules apply:

  • Orders placed before 6:00 PM: Processing begins on the same business day.

  • Orders placed after 6:00 PM: Processing begins on the next business day.

  • Orders placed on holidays: Processing begins on the next business day.

Beginning processing does not mean that an order will ship that day. All orders remain subject to the standard processing period of 1–5 business days.

Because the specific time zone used for the cut-off has not been separately specified, please confirm the applicable local time setting before publication of this policy.

5. Shipping Methods and Transit Time

Depending on your order, delivery address, and available logistics arrangements, we may use one of the following shipping services:

  • DHL

  • UPS

  • DHL Express

The shipping service used for an individual order will depend on the applicable fulfillment and transportation arrangements. Not every service is necessarily available for every order or destination.

Our estimated transit time is 6–9 business days after shipment.

This estimate begins when the order has been shipped, not when the order is placed. It does not include the separate order processing period of 1–5 business days.

For planning purposes, the estimated total time from order placement to delivery is therefore approximately 7–14 business days, assuming processing and transit proceed within their respective estimated timeframes. This is an estimate, not a guaranteed delivery deadline.

Actual delivery times may vary due to factors such as:

  • Severe weather or other transportation disruptions.

  • Holidays and carrier operating schedules.

  • Remote delivery locations or address-related restrictions.

  • Carrier capacity and routing conditions.

  • Other circumstances beyond our reasonable control.

We will make reasonable efforts to support the fulfillment process, but we cannot guarantee that every shipment will arrive within the estimated transit window.

6. Shipping Delays

If your order has not arrived within the estimated transit period, please contact us by email at service@savrenelvaerye.com. You may also call +1 (361) 372-6084 during customer service hours.

To help us investigate the delay, please provide:

  • Your order number.

  • Your tracking number, if available.

  • Your shipping address or other information needed to identify the shipment.

  • Any relevant tracking updates or delivery notices.

We will review the available shipment information and, where appropriate, help verify the delivery status with the relevant carrier or logistics provider.

The time needed to resolve a delayed shipment depends on the circumstances and the information available. We will provide further guidance based on the results of the review and applicable legal requirements.

A shipping delay does not automatically result in compensation or a refund. However, nothing in this policy limits any refund, cancellation, or other remedy that you may be entitled to under applicable law.

7. Taxes and Customs

Applicable taxes are included in the corresponding product prices under our current pricing arrangements.

We have arranged for our logistics providers to handle applicable customs clearance procedures where relevant to the shipping arrangement.

You should not be required to pay again for taxes already included in the applicable product price or to pay duplicate charges for customs clearance procedures that our logistics providers have agreed to handle.

Our stated shipping area is the United States. This section does not extend our delivery services to other countries or imply that every possible tax or government charge in every jurisdiction is included in our prices.

If a question arises about a tax or charge associated with your order, please contact us before making an additional payment so we can review the circumstances.

8. Order Tracking

Once your order has shipped and tracking information has been generated and made available, you can use the applicable carrier's tracking system to check the shipment status.

Tracking information is generally provided through a shipment notification or other relevant order communication when available.

Please note that tracking information may not appear immediately after shipment. Carrier systems may require time to register the package or update its status as it moves through the delivery network.

If your tracking number does not work, the tracking information has not updated for an extended period, or you have questions about a shipment, email service@savrenelvaerye.com with your order number and tracking number, if available.

We will help review the available information and provide appropriate guidance.

9. Damaged, Lost, or Missing Shipments

We understand that shipping problems can be frustrating. If your package arrives damaged, appears to have been lost, or is marked as delivered but you have not received it, please contact us as soon as reasonably possible.

Damaged Packages or Products

If your order arrives damaged, please email us with:

  • Your order number.

  • A description of the damage.

  • Photographs of the affected product and packaging, if available.

  • Your tracking information, if available.

Please retain the affected item and packaging while the issue is being reviewed, if reasonably possible. This may help us assess the circumstances and coordinate with the relevant carrier or logistics provider.

We will review the information and explain the appropriate next steps. Depending on the circumstances, the resolution may include a refund or another appropriate remedy, subject to applicable law.

Packages Marked as Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please check the delivery location and any available carrier delivery details. You may also check with other household members or the property manager, where appropriate.

If the package remains missing, contact us with your order number and tracking information so we can help investigate the delivery status.

Suspected Lost Shipments

If your shipment appears to be lost or has not received meaningful tracking updates for an extended period, contact us so we can review the available information and, where appropriate, request further information from the carrier.

The resolution of a damaged, missing, or lost shipment will depend on the investigation results, the order circumstances, and applicable law.

We do not promise automatic compensation, replacement shipments, or full refunds in every case. However, we will not use this policy to exclude remedies or responsibilities that cannot lawfully be excluded.

10. Shipping Address Changes and Order Cancellations

Shipping Address Changes

Please carefully review your shipping information before completing your order. Ensure that your name, street address, city, state, ZIP code, and other required delivery details are accurate and complete.

If you need to change your shipping address, email service@savrenelvaerye.com as soon as possible and include your order number and the corrected address.

Whether an address change can be completed depends on the order's processing status and the applicable shipping arrangements.

Once an order has entered the shipping or carrier processing stage, an address change may no longer be possible. We cannot guarantee that a carrier will accept or complete an address correction.

If an address change cannot be completed, we will explain the available options based on the circumstances and applicable requirements.

Incorrect or incomplete address information may affect delivery. Any resulting issue will be reviewed based on the facts, the carrier's available options, and applicable law rather than automatically assigning all responsibility to you.

Order Cancellations

Our cancellation rules are consistent with our Returns & Refunds Policy.

Orders that have not shipped: You may request cancellation before shipment. Once we confirm that the cancellation has been accepted, we will cancel the order and initiate a full refund of the amount paid for that order.

Orders that have already shipped: We generally cannot cancel an order directly after shipment. If you no longer want the item, you may request a return within 40 days of receiving it, subject to our Returns & Refunds Policy and applicable law.

To request a cancellation or ask about an order's status, contact us as soon as possible at service@savrenelvaerye.com.

A cancellation request is not confirmed until we notify you that it has been accepted. Nothing in this section limits any cancellation or refund rights available under applicable law.

11. Delivery Responsibilities and Limitations

We will process orders according to the shipping arrangements described in this policy and provide available shipment information as appropriate.

Actual delivery depends on factors including carrier operations, weather, holidays, transportation conditions, and address accessibility. Estimated processing and transit times are provided for planning purposes and are not unconditional guarantees of arrival.

You are responsible for providing accurate delivery information when placing an order and for reviewing relevant order confirmations and available delivery updates.

If a delivery problem arises because an address is inaccurate or incomplete, or because additional delivery information is needed, we will review the circumstances and available options. Any responsibility for additional steps or costs will be determined based on the actual circumstances, any applicable disclosed terms, and applicable law.

For lost packages, damaged products, incorrect deliveries, and other shipping disputes, we will review the available evidence and coordinate with relevant service providers where appropriate.

Nothing in this policy excludes or limits any legal responsibility or consumer remedy that cannot be excluded or limited under applicable law.

12. Contact Us

If you have questions about shipping rates, order processing, delivery estimates, tracking information, address changes, or shipping-related issues, please contact us using the information below.

Website: savrenelvaerye.com

Email: service@savrenelvaerye.com

Phone: +1 (361) 372-6084

Address:
103 County Road 349
Mathis, TX 78368
United States

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM

Email is our preferred contact method for shipping inquiries. When contacting us, please include your order number and any available tracking information so we can assist you more efficiently.

Thank you for shopping with us. We appreciate your business and will do our best to provide clear shipping information and reasonable assistance throughout the delivery process.